Ordering from the webshop

At Magni you can shop from two ranges; Magni and GOKI. You can easily shop from both ranges online simultaneously. The shopping basket shows the total order total regardless of the range and you will receive a separate order confirmation and invoice from each company. In addition, please note that separate terms and conditions apply for each of these companies, as you become a customer of that company.

Ordering from the webshop requires that you have created an account with us. If you have not yet created an account, you can do so here. There are requirements for CVR number and company information. Please note that new accounts must be approved before login is possible.

Magni: The indicated sales price is the unit price. ‘Quantity’ indicates the number in which the item is packed as well as inner and outer packages. Magni ApS rounds up to the smallest package the item is packed in.

GOKI: The stated sales price is the unit price. The item description may indicate the number of units per piece. You can order the number you want. Please note that goods from GOKI are settled in euros, which is why price differences may occur due to possible exchange rate differences.

If you are a new customer at Magni, you must first register as a debtor with us. In this connection, we reserve the right to require prepayment. You will receive further instructions when ordering.

Payment terms and conditions

Payment method: All payments, both domestic and international, must be made by bank transfer, with the invoice number or customer number clearly stated in the bank transfer information. Unidentified payments cannot be registered and will therefore require thorough documentation from the payer. Bank details can be found on the invoice.

If you need help or have further questions regarding a payment, please contact hello@magni.dk.

Payment: The applicable payment terms and the due date of the current invoice will always appear on the invoice.

Late payment: In case of late payment, a reminder will be sent according to applicable terms. A reminder fee will be charged in accordance with legislation. For further information, please contact  hello@magni.dk.

Delivery terms and conditions

Magni strives to dispatch shipments within 2 days of receipt of the order, however, there may sometimes be longer delivery times. When ordering from the GOKI range, the expected delivery time is 2-3 business days. To follow the shipment, you can use: Track & Trace

Below are the delivery prices for our two ranges.

Complaints, repairs and spare parts

Should there be errors or defects in the products received, it is of course possible to complain about these. Complaints should be sent to hello@magni.dk. Please include the following information in the e-mail: 

- Invoice number
- Customer number
- Contact person and phone number
- Description of the fault, preferably photographs

Manufacturing defects: In the event of defects or damage deemed to be due to manufacturing defects, you may be covered by Magni ApS' warranty policy. In the case of manufacturing defects, a 12-month warranty period is maintained (B2B). Before a return can take place, a complaint must be made in writing with documentation, pictures and a copy of the invoice.

Other faults and defects: The warranty does not cover damage resulting from unauthorised tampering with devices, damage caused by faults or damage to connected devices, damage caused by other sudden damage (e.g. loss) due to intent or gross negligence, damage caused during transport or by force majeure, fire, water damage or incorrect use. Batteries, strings, readjustment/adjustment and other consumables are also not covered.

Transport damage: In case of transport damage, a claim must be made immediately upon receipt. It is important to inspect the shipment before receipt so that any existing/suspected transport damage can be reported and claimed immediately to the carrier. We normally refer to the carrier, but can provide guidance if necessary by contacting hello@magni.dk.

Repair and spare parts: As consumables and spare parts are not covered by the warranty policy, it cannot be guaranteed that these are available.